Skip to page body Home Customer Service How To Environment Projects & Programs About Us

Net Energy Metering

Welcome Net Energy Metering (NEM) Customers!

San Francisco Solar Array

Already a PG&E NEM customer? Sign-up for Early Enrollment in CleanPowerSF today!

What is Net Energy Metering (NEM)?

NEM allows customers that install on-site renewable energy systems, such as solar panels, to receive bill credits when their systems deliver power to the grid.

When you use electricity from the grid (for example, at night), your meter records the amount you consume. This information is used to determine your monthly electricity charges. When you generate electricity in excess of what you need, your meter will record credits you can use to offset your grid-supplied consumption and reduce your monthly electricity bill.

How does CleanPowerSF's NEM program work?

CleanPowerSF is a partnership with PG&E. CleanPowerSF manages the generation component of the electricity service you receive from the grid when your renewable energy system isn’t generating enough power to meet your demand.

How NEM Works with CleanPowerSF

Whether you choose our Green service, or upgrade to SuperGreen, CleanPowerSF’s cleaner electricity will still be delivered to you over PG&E’s poles and wires, and you’ll continue to receive one bill from PG&E for all your energy services. There’s no new equipment to install, no home visit required and no change to your current electricity service. PG&E’s NEM program (and fees) will continue to apply to the delivery component of your service. CleanPowerSF customers will also remain able to participate in the different types of PG&E NEM offerings such as Virtual NEM, Virtual NEM for Multifamily Affordable Housing and NEM Aggregation.

What are the benefits of Net Energy Metering with CleanPowerSF?

Comparison of CleanPowerSF and PG&E’s Programs


Avoid Large Year-End True-Up Statements with Monthly Billing
If your renewable energy system produces more electricity than you consume over a monthly billing period, CleanPowerSF provides bill credits based on your CleanPowerSF retail electricity rate. These generation credits you produce each month will be carried over and applied to future months’ generation charges. CleanPowerSF’s convenient monthly billing is intended to reduce your bill at the end of your 12-month True-Up period.

Earn More for Your Net Surplus Generation
CleanPowerSF credits NEM customers who generate more electricity than they consume over the course of a program year at the applicable retail rate—a significant premium over PG&E’s current compensation at the wholesale rate. See more details regarding net surplus compensation below.

CleanPowerSF SuperGreen Shield
Get 100% Renewable Energy, 100% of the Time

With SuperGreen, CleanPowerSF empowers you to continue receiving 100% renewable electricity from the grid when your system isn’t generating enough energy to meet your demand. As a SuperGreen customer, you’ll also help San Francisco invest in new, local, renewable energy infrastructure that will create local jobs and stabilize energy prices. Plus, SuperGreen is available for just a small premium over Green rates. Learn more about SuperGreen.

 Green-e Energy logo CleanPowerSF’s voluntary SuperGreen 100% Renewable Energy product is Green-e Energy certified and meets the environmental and consumer-protection standards set forth by the nonprofit Center for Resource Solutions. Learn more at

How does CleanPowerSF's Annual Settlement work?
Each April, CleanPowerSF will conduct an Annual Settlement process to determine whether you are a “Net Electricity Generator” or a “Net Electricity Consumer” during the previous twelve months (the "True-Up Period").

If you consumed more electricity from CleanPowerSF than you generated from your renewable energy system during the True-Up Period, you're a Net Electricity Consumer. For Net Energy Consumers, any generation credit balance that may be remaining in your account at the end of the True-Up Period will be reset to zero starting with the beginning of the next True-Up Period.

If you generated more electricity from your renewable energy system than you consumed from CleanPowerSF during the True-up Period, you're considered a Net Electricity Generator. As a Net Electricity Generator, you're eligible to receive Net Surplus Electricity Compensation for your net surplus electricity production during the True-Up Period--with a significant premium over PG&E's compensation rate.

Net Electricity Generators may elect to roll-over their entire Net Surplus Electricity Compensation amount as a bill credit for use during the next Annual True-Up Period, or receive the value of their surplus generation credits by check. Whichever distribution option you select, your surplus credit balance will be reset to zero at the beginning of the next True-Up Period.

Net Surplus Electricity Compensation Rate ("Cash Out Rate")
The Net Surplus Electricity Compensation rate will be applied to each kilowatt-hour (kWh) of net electricity produced during the True-Up Period.

If you do not own the rights to the Renewable Energy Credits (“RECs”) associated with the renewable energy project, or you want to retain them for your own use, CleanPowerSF's current Net Surplus Electricity Compensation rate is $0.069 per kWh.

If you own the rights to the RECs produced by your renewable energy project and agree to transfer those RECs with the net electricity produced to CleanPowerSF, the current Net Surplus Electricity Compensation rate is $0.089 per kWh.

When will my NEM account be enrolled in CleanPowerSF?
CleanPowerSF is becoming San Francisco's new default energy generation provider, which means we'll be automatically enrolling existing PG&E customers--including NEM customers--in phases by neighborhood over time. When your account is scheduled for automatic enrollment, you'll receive at least four (4) notices by mail to your PG&E billing address with more details.

But why wait? If you're a PG&E NEM customer and ready to enjoy the benefits of NEM with CleanPowerSF, you can sign-up for CleanPowerSF early enrollment online or by calling (415) 554-0773.

Please note that CleanPowerSF takes care to enroll NEM customers at a time of year that is most advantageous for each customer based on their existing PG&E True-Up schedule. If you already signed-up for early enrollment and have questions regarding when your enrollment will occur, don't hesitate to contact us.

How do I get started with NEM?
To participate in CleanPowerSF’s NEM program, you must also be a PG&E NEM customer. If you are developing a new renewable energy project, such as adding solar panels to your rooftop, you must apply to interconnect your solar project to PG&E’s grid. For more information on PG&E’s NEM program requirements, please visit PG&E's website

PG&E NEM 2.0
NEM 2.0 is PG&E’s new NEM program. NEM 2.0 went into effect for all new PG&E NEM customers, including those enrolled in CleanPowerSF, on December 15, 2016. For more information on the distinct features of NEM 2.0, visit PG&E’s website.

For CleanPowerSF customers interested in installing solar, the City and County of San Francisco wants to help make it easier for you to do so. Learn more about the incentives and resources available with GoSolarSF.

If you have any further questions about Net Energy Metering (NEM) with CleanPowerSF, please email us at

Last updated: 6/29/2017 4:27:06 PM